general Translated · English · 2–5m lag

Smiles before the customer, irritability behind him: This phenomenon is associated with a great desire to leave

Smiles, kindness and good availability are expected at many jobs even when employees do not feel that way at all. However, constant transformation in front of customers can have a serious price - research links it to more emotionally exhausted...

Reported by Blic
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INCIDENT FUSION

2 reports · 2 sources

BlicSmiles before the customer, irritability behind him: This phenomenon is associated with a great desire to leaveBlicSmiles before the customer, irritability behind him: This phenomenon is associated with a great desire to leave
INCIDENT EVOLUTION

9 recorded states

Signal first indexedP1 · 68% quality · 1 source

Corroboration 1→2 sources · quality 68→72P1 · 72% quality · 2 sources

Quality 72→76P1 · 76% quality · 2 sources

Quality 76→80P1 · 80% quality · 2 sources

Quality 80→84P1 · 84% quality · 2 sources

Quality 84→88P1 · 88% quality · 2 sources

Quality 88→92P1 · 92% quality · 2 sources

Quality 92→96P1 · 96% quality · 2 sources

Quality 96→99P1 · 99% quality · 2 sources

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QUALITY CONTROL

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